Monitoring Services

USAutomatic offers a full range of monitoring services designed to meet the specific needs of each residential home and commercial facility we monitor. Our three monitoring centers are located in California, Florida and New Jersey with a highly trained staff that is supported by one of the best monitoring systems in the nation with full communication and redundancy available 24 hours a day.

UL Listed and FM Approved

Benefiting a range of customers – from manufacturers and retailers to consumers and regulating bodies – Underwriters Laboratories has tested products for public safety for more than a century. But why is it important to you or your organization? It is important because UL is the trusted source across the globe for product compliance.

FM Global provides comprehensive commercial and industrial property insurance, risk management solutions and innovative property loss prevention research. FM Approvals set the standard in third party certification. Industrial and commercial companies around the world rely on products and services that are FM Approved and specification tested to protect their properties from loss. The FM Approved mark is backed by scientific research and testing and tells you that our products conform to the highest standards.

Communication & Redundancy

Our three monitoring centers are located across the country. Communications to and with our centers is accomplished using a variety of modern methods. In addition to standard phone lines, we also use cellular, Internet, and long-range radio. In the event of a phone line cut and with wireless equipment installed, signals are received via a wireless network – services range from residential to supervised UL, FM approved burglary and fire.

Residential Security

Residential Security customers receive alarm verification with proper identification, dispatch of police or fire as needed, contact list notification and follow-up with authorities. They also receive “non-supervised digital” status, incorporating signaling for burglary, fire, panic, hold-up, low battery and electrical power failure.

Commercial Security

Commercial Security customers receive supervised open/closed signals and communicator tests, as well as Internet accessible reports. We focus on life safety and we adhere to NFPA’s code requirements and associated notifications.

Superior Service

Standard monitoring includes verification of the alarm with proper identification, police, or fire dispatch as needed, notification to the contact list, and follow-up with the authorities. We also offer interactive services, including two-way voice and remote video.

Comprehensive Backup and Redundancy

Uninterrupted monitoring service is crucial. Our UL listed and FM approved centers are equipped with the following:

  • Multiple Back-Up Generators
  • Redundant Power Supplies
  • Redundant Data Storage
  • Multiple Paths for Routing T1 Telephone Circuits
  • Back-Up Receivers with Additional Line Cards

High-level Response & Training

To maintain a high-level of monitoring performance response time and answer speeds are tracked in “real time.” All calls are digitally recorded to ensure accuracy and professionalism. Our monitoring representatives are put through three levels of training with testing and certification at each level as well as extensive training and background check.